Privacy Policy

Who we are

Our website address is: https://tapentadolonlinestore.de.

Privacy Policy

Last Updated: 2025 – 09 – 13

1. Introduction
Welcome to Tapentadol Online Store (“we,” “our,” “us”). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tapentadolonlinestore.de/ (the “Site”) and make a purchase.

Please read this policy carefully. If you do not agree with the terms, please discontinue use of our Site immediately.

2. Information We Collect
We collect personal data that you voluntarily provide to us when you place an order, express interest in our products, or otherwise contact us. The personal information we collect may include:

• Personal Identifiers: Name, shipping address, email address, and telephone number.
• Payment Information: We use external payment processors (e.g., Stripe, PayPal). We do not store your credit card details on our servers. The payment processor provides us with a unique token to confirm your transaction.
• Health Data: To process your order for prescription medication, you will be required to complete an online medical questionnaire. This data is classified as “Special Category Data” under the GDPR and is processed under the legal basis of providing health treatment. It is handled with the utmost confidentiality and is only shared with our licensed partner pharmacists and doctors for the sole purpose of assessing the suitability of your order.
• Automatically Collected Data: We automatically collect certain information when you visit the Site, such as your IP address, browser type, operating system, referring URLs, and information about your usage of our Site through cookies and similar technologies.

3. How We Use Your Information
We use the information we collect for the following purposes:

• To Process Your Order: To facilitate the medical assessment, fulfill your purchase, arrange for shipping, and manage returns.
• To Communicate With You: To send you order confirmations, updates, and invoices. To respond to your inquiries and provide customer support.
• For Legal Compliance: To comply with legal obligations regarding the sale of prescription medication and to maintain appropriate records as required by law.
• For Security and Fraud Prevention: To keep our Site secure and to protect against fraudulent transactions.

4. Legal Basis for Processing (For EEA Users)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information is as follows:

• Performance of a Contract: Your data is necessary to fulfill the order process, including the medical assessment and delivery of medication.
• Legal Obligation: Processing is necessary for compliance with our legal obligations in the pharmaceutical sector.
• Explicit Consent: For the processing of special category health data, we rely on your explicit consent, which you provide when you complete and submit the medical questionnaire.

5. How We Share Your Information
We only share your information with trusted third parties in the following situations:

• With Healthcare Professionals: Your medical questionnaire and personal details are shared with our network of licensed pharmacists and doctors to conduct the mandatory medical review.
• With Service Providers: We share data with payment processors, shipping companies, and IT service providers, all of whom are bound by contractual obligations to keep your information confidential.
• For Legal Reasons: We may disclose information where required by law, such as to comply with a subpoena or similar legal process.

6. International Data Transfers
Your information is processed within Germany and the European Union. If any data transfer outside the EEA occurs, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses.

7. Data Security
We implement a variety of technical and organizational security measures to maintain the safety of your personal data. However, no electronic transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Data Protection Rights
Under the GDPR, you have the right to:

• Access and receive a copy of your personal data.
• Rectify or update your data.
• Request the erasure of your data.
• Restrict or object to our processing of your data.
• Data portability.
  To exercise these rights, please contact us using the details below.

9. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, and to comply with our legal obligations (e.g., tax, accounting, and medical record-keeping laws).

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: sales@tapentadolonlinestore.de
Address: Tauentzienstraße 21-24, 10789 Berlin, Germany